Physical Security Lead (Assistant Security Manager) – Provincial Operations (Bacolod-Based)

As the Physical Security Lead (Assistant Security Manager) for Provincial Operations at Teleperformance Philippines, I was responsible for end-to-end physical security management across multiple sites, ensuring the safety of employees, assets, and operations. My role required me to identify and mitigate risks, enforce security policies, conduct investigations, and implement strategic security initiatives. Additionally, I served as a key advisor to senior management, providing insights on physical security concerns, business continuity planning, and crisis management.

Physical Security Operations & Risk Management

Led physical security operations across TPPH Bacolod, Cebu, and Davao sites, ensuring that all company activities were conducted securely and that potential risks were proactively identified and mitigated.

Managed end-to-end security processes, including threat assessments, incident response planning, and crisis management to prevent disruptions to business operations.

Oversaw physical access control systems (PACS) and CCTV monitoring systems, ensuring real-time surveillance, incident tracking, and rapid response to security threats.

Designed, implemented, and enforced security policies and procedures, ensuring consistent application across provincial sites and Manila locations.

Conducted comprehensive security audits and risk assessments, identifying vulnerabilities and implementing corrective action plans to enhance site security.

Led security investigations on incidents of workplace criminality, including theft, fraud, and unauthorized access, working closely with HR, legal teams, and law enforcement agencies when necessary.

Leadership & Multi-Site Security Management

Provided strategic security leadership for five Manila sites while simultaneously overseeing security operations for provincial branches.

Managed cross-functional security teams, ensuring proper staffing, training, and performance monitoring to maintain high-security standards.

Acted as North Sector Lead, overseeing four additional sites while handling provincial security operations.

Developed and executed physical security implementation plans, aligning them with the Asia Pacific Security Leadership’s strategic direction and organizational security goals.

Provided expert security advice to senior management, assisting them in making informed decisions regarding facility security, risk mitigation, and asset protection.

Business Continuity & Emergency Preparedness

Served as the Business Continuity Planning (BCP) Coordinator for Provincial Operations, ensuring sites had comprehensive contingency plans in place for emergencies such as natural disasters, power failures, security threats, and civil disturbances.

Developed and implemented crisis response protocols, conducting emergency drills, evacuation procedures, and incident simulations to enhance preparedness.

Coordinated with local government units (LGUs), emergency response teams, and law enforcement agencies to ensure swift coordination during crisis situations.

Security Technology & Surveillance Management

Ensured the full functionality and maintenance of security systems, including biometric access controls, ID authentication systems, perimeter security, and intrusion detection systems.

Spearheaded CCTV monitoring initiatives, establishing a centralized command and control system for real-time surveillance across multiple sites.

Worked with IT and security vendors to upgrade security technology, ensuring compliance with the latest industry standards and emerging threats.

Security Awareness & Compliance

Implemented comprehensive security training programs, educating employees on threat awareness, emergency response, and crime prevention strategies.

Ensured full compliance with corporate security policies, local security regulations, and global security standards, conducting regular audits and evaluations.

Developed security reporting systems, maintaining detailed logs of security incidents, investigations, and corrective measures taken.

Stakeholder & External Agency Coordination

Maintained strong partnerships with local law enforcement agencies, emergency responders, and private security firms, ensuring seamless collaboration in times of crisis.

Acted as a liaison between Teleperformance’s security leadership, regional security teams, and external partners, ensuring proper alignment of corporate security goals and operational execution.

Regularly briefed senior executives and site directors on security risks, policy updates, and strategic initiatives, ensuring that security remained a top priority across operations.

Key Achievements & Impact:

Successfully implemented security policies across provincial operations, reducing security breaches and safety incidents.

Strengthened BCP protocols, enhancing emergency preparedness and response capabilities across all provincial sites.

Led multi-site security operations, ensuring consistent enforcement of security protocols across both provincial and Metro Manila sites.

Enhanced collaboration between security personnel, law enforcement agencies, and corporate leadership, ensuring a holistic approach to security management.

Improved security surveillance and monitoring, integrating advanced access control and surveillance technology for real-time security tracking.

As the Physical Security Lead (Assistant Security Manager) for Teleperformance Philippines’ Provincial Operations, I played a pivotal role in strengthening security frameworks, ensuring compliance with global standards, and mitigating risks that could impact business operations. My leadership in multi-site security management, risk mitigation, and business continuity planning contributed to a safer, more resilient corporate environment for employees and stakeholders.

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